Store Policy
Shipping
Processing time
The time I need to prepare an order for shipping varies, and usually takes between 8-12 business days. Production will not begin until sizing and color preferences have been confirmed.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Payment options
Secure options
Paypal, Visa, Debit, Mastercard, AMEX, and Discover
House of Basciano keeps your payment information secure. House of Basciano never receives your credit card information.
Returns & Exchanges
I gladly accept returns and exchanges
- Contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
I don’t accept cancellations, but please contact me if you have any problems with your order.
Exclusions
The following items can’t be returned or exchanged because of the nature of these items unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Gift cards
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
